This is the letter I received from Zappos.com Customer Service within an hour of ordering a pair of shoes this morning… They made a loyal Zappos shopper out of me!
Dear nina bucciarelli,
Good news!
Although you originally ordered 2
Business Days shippingand handling, we have given your order special priority processing in our warehouse and are upgrading the shipping and delivery time frame for your order.Your order will ship out today and be given a special priority shipping status so thatyou can receive your order even faster than we
originally promised!
Please note that this is being done at no additional
cost to you. It issimply our way of saying thank you for being our customer.
The order above has already been packed and we
will be emailing you your UPS tracking number later today, when our computer systems are finishedprocessing all of today’s transactions.
We are constantly striving to improve our service. If there is anything that we can do to help improve your experience, please don’thesitate to let us know. We like to think
of ourselves as a service company that happens to sell shoes, clothing, and a whole bunch of other stuff!
If you’ve enjoyed your experience with us, please
tell your friends and family about Zappos.com!
Thank you!
Zappos.com
Customer Loyalty Team
{ 1 comment… read it below or add one }
I got the same sort of email… except from 3-4 business days to special priority shipping. Had the UPS shipping number the morning after the evening I ordered my shoes. For some reason the tracking number doesn’t register in UPS yet though?